BitflowStock will provide Services with respect to certain cryptocurrency,
cryptographic tokens and other digital rights or assets which neither represent
financial instruments nor e-money (“Tokens”) made available for trading on the
Site.
BY ACCESSING OR USING ANY BITFLOWSTOCK SERVICES YOU ARE VOLUNTARILY CHOOSING TO
ENGAGE IN SOPHISTICATED AND RISKY ASSET TRANSACTIONS.
YOU ARE FURTHER ACKNOWLEDGING THAT YOU ARE AWARE OF THE MANY RISKS ASSOCIATED
WITH THE USE OF THESE SERVICES AND WITH ENGAGING IN TRANSACTIONS IN
CRYPTOCURRENCIES, INCLUDING BUT NOT LIMITED TO, RISKS OF FINANCIAL LOSS,
TECHNOLOGY GLITCHES (INCLUDING BUT NOT LIMITED TO PROBLEMS WITH THE BLOCKCHAIN
TECHNOLOGY), AND HACKING. BITFLOWSTOCK WORKS HARD TO PROVIDE STATE-OF-THE-ART
SYSTEMS AND SECURITY.
NONETHELESS, CERTAIN ISSUES AND RISKS ARE UNAVOIDABLE, AND IF SUCH ISSUES OR
PROBLEMS ARISE IN CONNECTION WITH YOUR USE OF BITFLOWSTOCK’s SERVICES, INCLUDING
TECHNICAL DIFFICULTIES WITH DEPOSITING OR TRADING CRYPTOCURRENCIES,
IT MAY TAKE DAYS, WEEKS, OR MONTHS TO RESOLVE, AND SOME ISSUES MAY NOT BE
RESOLVED AT ALL.
BY AGREEING TO THESE TERMS, YOU ACKNOWLEDGE THAT BITFLOWSTOCK IS NOT RESPONSIBLE
FOR THE AFOREMENTIONED RISKS, AND YOU VOLUNTARILY ASSUME AND ACCEPT SUCH RISKS
IN DECIDING TO ENGAGE IN CRYPTOCURRENCY TRANSACTIONS ON THE BITFLOWSTOCK
PLATFORM.
MORE DETAILS ON RISKS CAN BE FOUND IN THE SECTIONS 29 AND 30 BELOW.
SCOPE
These Terms of Service and any terms expressly incorporated herein (“Terms”)
apply to any access to, or use of, any services made available by BitflowStock,
under the name “BitflowStock” and using the website
www.bitflowstock.com or any application
programming interface (API) provided by BitflowStock relating to the Site, and
to any other related services provided by BitflowStock relating
to the Site (collectively, the “Services”).
By clicking on an “I Agree” button or checkbox You (“you”. “Client”, “Customer”
or the “User”) agree to be bound by these Terms. You confirm that you have read
the Terms and acknowledge their content. In particular, by using the
BitflowStock Trading Platform
and associated Services, you also signify your consent to our Privacy Policy,
AML Policy, as well as any other terms and provisions referred to herein.
By clicking on an “I Agree” button or checkbox you also signify your consent and
confirm your agreement to the modified Terms. Any amended Terms will become
effective immediately after such acceptance by you. If you do not agree to any
modification to
these Terms, you must stop using the Services.
If you do not accept these Terms, you may not use the BitflowStock Platform and
the Services. BitflowStock may modify these Terms by providing notice of such
changes along with the updated Terms, such as by providing notice through the
Services or social
networking.
BitflowStock encourages you to frequently review the Terms to ensure you
understand the terms and conditions that apply to your access to, and use of,
the Services.
If you have any question regarding the use of the Site or Services, please
contact our Support Team by filing a support request at
https://bitflowstock.com/support
or contact us at [email protected]
GENERAL INFORMATION
Please read this Terms of Use (“Terms” or “Agreement”) carefully before You
start to use Our BitflowStock Platform (“Platform”) and/or Services.
This Agreement specifies terms and conditions for using Our Platform and/or
Services as a User, as well as explains Your obligations to Us and Our
obligations to You, including other important information.
By visiting or accessing Our Website:
You acknowledge and agree that You have read and accepted all of the
terms and conditions specified herein, as amended from time to time;
You acknowledge and agree that You will be legally bound by such Terms;
and
You acknowledge that You have read and understood the latest version of
Our Additional Documents.
This Agreement is deemed to be accepted by You subject to the following
conditions:
You have read the terms of this Agreement and all its essential and
integral parts (with any changes and/or amendments to them);
You have provided the required mark in the special field under the
heading "I accept the terms of the User Agreement";
You clicked on the "Continue" button, which means You agree and
understand the terms of this Agreement.
By visiting Our Website and/or using Our Platform and/or Services, You agree to
be legally bound by these Terms (including the Additional Documents referred
herein). If You do not agree with the above, please do not use Our Platform
and/or Services.
If You have any additional comments and/or questions regarding this Agreement,
please contact Us at: https://bitflowstock.com/submit-a-request. You acknowledge
and agree that Your feedback may be used to improve and/or modify Our Website
and Services
without any limitation or obligation for any payment, and You transfer to Us all
IP rights regarding the use of Your opinion and suggestions, unlimited in time
and territory.
These Terms do not alter in any way the terms or conditions of any other
agreement You may have with Us for products, services or otherwise. We encourage
You to frequently review the Terms to ensure You understand the terms and
conditions that apply to
Your access to, and use of, the Service(s).
Your are solely responsible for understanding and complying with any and all
laws, rules, and regulations of his/her specific jurisdiction that may be
applicable to the User in connection with the use of any and all Our services,
products, and content.
Please be advised, the value of Virtual Assets may increase or decrease
significantly. There may be substantial risk involved when buying, selling,
trading, and/or holding Virtual Assets. Please carefully consider whether
engaging in this activity is
suitable for You. If so, please use the Platform responsibly.
IMPORTANT PROVISIONS
This Agreement is an electronic and legally binding agreement between You ("You"
or "User") and BitflowStock ("We", "Us", "Our", and/or "BitflowStock", as
applicable), regarding Your use of Our mobile application, Platform, Services,
and/or any related
application programming interfaces (API).
For the purposes of this Agreement, BitflowStock provides its Services specified
herein. The functionalities available to You as a User within BitflowStock
Platform are described on Our Website and/or Platform.
You hereby acknowledge and agree that none of the representations made by
BitflowStock herein constitute an offer to buy and/or sell or a solicitation of
an offer to buy and/or sell investments, loans, securities, partnership
interests, commodities, and/or
any other financial instruments of any kind.
You hereby acknowledge and agree that We do not exchange any Virtual Assets that
are or might be considered securities.
For the avoidance of any doubt, We do not provide financial investment services.
Any information, service, and/or product available on Our Platform does not
represent investment advice and must not be interpreted, considered, and/or
construed as such.
BitflowStock does not provide financial payment services of any kind and We are
not a payment institution. We can only facilitate all Our fiat transactions via
authorised electronic money institutions, specialised financial institutions,
and/or payment
service providers, with which We form special arrangements.
BitflowStock makes no representation or warranty, express or implied, to the
extent not prohibited by applicable law, regarding the advisability of
investments of any kind.
BITFLOWSTOCK’S TRANSFER OF RIGHTS AND SUCCESSORS
These Terms of Use (“Terms”) constitute a legally binding agreement between you
(“User”) and Bitflow Lab s.r.o., a company incorporated under the laws of the
Czech, or any of its affiliates, successors, or designated operating entities
that may provide
the Services under the brand name “BitflowStock” (collectively, “BitflowStock”,
“we”, or “us”).
By accepting these Terms, you expressly consent in advance that BitflowStock may
assign, transfer, or delegate any and/or all of its rights or obligations under
these Terms to an affiliate, successor, or another entity within the
BitflowStock group, including
in connection with restructuring, licensing, or change of service provider
(operator).
In such event, the updated entity details will be published on the Website, and
your continued use of the Services will constitute confirmation of such
transfer.
DEFINITIONS
Terms used in these Terms of Use shall be interpreted in accordance with the
definitions provided below:
Additional Documents means Our Privacy Policy, AML/KYC Policy, as
well as all other documents specified on Our Website and applicable to
Our Users. Additional Documents shall constitute mandatory, binding
and integral parts of these Terms.
Business Day means a day other than a Saturday, Sunday, or a
public holiday in the Czech Republic when financial institutions in the
Czech Republic are open for business.
BitflowStock means Bitflow Lab s.r.o., i.e. a company registered
and incorporated under the laws of the Czech Republic with the business
registration number (Identifikační číslo): 19305800, having its
registered office at: Antala Staška 1859/34, Krč, 140 00 Praha 4, Czech
Republic. Bitflow Lab s.r.o. has been granted a trade license
(authorisation) for providing services related to virtual assets.
Personal Data (Personal Information) means any information
relating to an identified or identifiable natural person; an
identifiable natural person is one who can be identified, directly or
indirectly,
in particular by reference to an identifier such as a name,
identification number, location data, an online identifier or to one or
more factors specific to the physical, physiological, genetic, mental,
economic, cultural or social identity of that natural person.
Intellectual Property means patents, utility models, rights to
inventions, copyright and neighboring and related rights, moral rights,
trademarks and service marks, business names and domain names, rights
in get-up and trade dress, goodwill and the right to sue for passing off
or unfair competition, rights in designs, rights in computer software,
database rights, rights to use, and protect the confidentiality
of, confidential information (including know-how and trade secrets) and
all other intellectual property rights, in each case whether registered
or unregistered and including all applications and rights to
apply for and be granted, renewals or extensions of, and rights to claim
priority from, such rights and all similar or equivalent rights or forms
of protection which subsist or will subsist now or in the
future in any part of the world, and Intellectual Property Rights
include, without limitation, any marks.
Fees/Commissions mean the fees/commissions, if any, We will
charge You for the usage of Our BitflowStock Platform as a User, the
details of which are set out on Our Website.
Fiat Currency or Fiat means a currency that, in accordance with
valid laws, is a legal tender.
Merchant means a natural or legal person that offers products
and/or services and/or works of art for sale for business purposes and
receives payments in Virtual Assets with the BitflowStock Platform.
Services means any or all of the following services specified in
this Terms of Use
User means You, i.e. any person who uses Our Platform and/or
Services and/or has agreed to the terms and conditions of this
Agreement.
BitflowStock Platform (“Platform”) means a computer program with
relevant user interfaces available on the Website and/or otherwise
accessible, owned, administered, supported, and developed by Us and
intended to collect and process payments in Virtual Assets;
Custodial storage means the transfer of the User Account’s
Private Key to another person in order to save it and the right to
create transactions.
Private Key means a unique sequence of numbers and/or letters
required to initiate a Blockchain Transaction and should only be known
by the legal owner of the Wallet.
Public Key means a unique sequence of numbers and/or letters
within the Blockchain to distinguish the network participants from each
other.
Website means any webpage, including but not limited to
https://bitflowstock.com/, where We provide You with the ability to use
the BitflowStock Platform and/or Services.
Blockchain means distributed ledger technology containing a
database for recording successive blocks with a set of characteristics
that allows Users to carry out digital transactions.
means a cryptographic storage solution (program) that provides
access to one or several User Accounts, supports work with them, and
allows for the sending, receiving, and storing of cryptocurrency
(Virtual
Assets) by associating a Public Key and a Private Key. The Wallet does
not store Virtual Assets itself as data; rather, it communicates with
the blockchain to facilitate these functions (i.e., displaying
Account information, forming transactions and/or searching for
information in the Blockchain).
Wallet Account means a pair of Private and Public Keys, which
stores a digital expression of the value and/or contractual rights
(“Virtual Assets”).
Virtual Asset (also “Cryptocurrency”, “Crypto” “Token”, “Virtual
currency” and/or “Digital currency”) means a cryptographically
secured digital expression of value and/or contractual rights that uses
distributed ledger technology (Blockchain) and can be transmitted,
stored and displayed electronically.
User Authorisation means the process of implementation by the
User of a certain set of actions to identify the registered User for
subsequent use of the functionality of the Wallet.
The masculine or feminine gender may be used interchangeably throughout these
Terms. Wherever one gender is used it shall be construed as meaning the other.
Any use of the male or female pronouns in these Terms, whether “he,” “she,”
“him,” “her” or words
or phrases to similar effect, shall have no significance in the interpretation
and application of the terms, provisions and conditions of these Terms, such use
being solely for the sake of convenience.
Where the context so admits words denoting the singular shall include the plural
and vice versa.
SERVICE DESCRIPTION: SCOPE OF SERVICES
Pursuant to § 2(1)(l) of Act No. 253/2008 Coll., on Certain Measures Against
Money Laundering and Terrorist Financing (the “Czech AML Act”), the Company
provides virtual asset services within the meaning of applicable legislation.
The scope of services
offered by the Company includes, without limitation, the following:
Fiat-to-Crypto and Crypto-to-Crypto Exchange Services:
The Company operates an electronic Trading Platform enabling
client to purchase and sell crypto assets.
The Platform supports both limit and market orders through a
implemented and maintained order book system. Supported trading
pairs include:
All trading activities are subject to the Company’s trading
rules, AML/CFT controls, and risk management procedures
Crypto-Custody Services
The Company provides custody and safekeeping of clients’ digital
assets (Virtual Assets) through segregated hot and cold wallets:
Hot Wallets: The Company provides hot wallets for the
purpose of facilitating day-to-day or operational
transactions involving Virtual Assets. Hot wallets shall
remain connected to the internet and are maintained to
ensure prompt execution of transfers,
payments, and other transactional activities. The Client
acknowledges and accepts that the use of hot wallets may
involve higher security risks compared to cold storage
solutions.
Cold Wallets: For the purpose of safeguarding Virtual
Assets not required for immediate operational use, the
Company will employ cold wallets or other offline
storage mechanisms (if applicable). Cold wallets are
maintained in secure, non-networked environments
designed to minimize the risk of unauthorized access,
theft, or loss.
Allocation Between Wallet Types: The Company will
determine, in its sole discretion, the appropriate
allocation of Virtual Assets between hot and cold
wallets, taking into account liquidity requirements,
security considerations, and operational efficiency.
Security Measures: The Company implements reasonable and
industry-standard security measures to protect Virtual
Assets held in both hot and cold wallets. However, the
Client understands and acknowledges that no system of
storage or transmission of digital
(virtual)assets can be guaranteed to be completely
secure.
Custody arrangements employ multi-signature technology, hardware
security keys/modules, and strict access control mechanisms to
ensure asset security.
The Company conducts regular audits and reviews, including Proof
of Reserves verifications, to confirm the solvency and integrity
of custodial holdings.
Deposit and Withdrawal Services
The Company enables clients to deposit crypto assets to their
accounts and to initiate withdrawals in accordance with
applicable AML/CFT procedures.
All wallet addresses and transactions are subject to blockchain
analytics screening (via CrystalIntelligence or equivalent
solutions) to detect and mitigate money laundering and terrorism
financing risks.
All deposit and withdrawal operations are recorded, monitored,
and logged for audit and regulatory purposes.
Conversion Services (Swap)
The Company offers instant crypto-to-crypto conversions (swaps)
at prevailing real-time market rates.
Conversion transactions are executed without participation in
the order book.
Fiat On-Ramp Services
The Company enables clients to deposit fiat currency (EUR) via
authorized and regulated payment processors.
Deposited funds are automatically converted into USDC or another
supported stablecoin (if applicable) for trading purposes on the
Platform.
The Company maintains relationships only with licensed financial
institutions and payment providers in accordance with applicable
financial and AML regulations.
PROVISION OF SERVICES
The provision of the Services specified in these Terms involves the collection
and storage of certain data (information) necessary to ensure the security of
Your Virtual Assets.
Upon receipt of the aforementioned information (data), We endeavor to secure its
storage through the implementation of various physical and electronic
safeguards, including but not limited to data encryption, identity ownership
verification, and the protection
of all communications utilizing industry-standard security measures.
Notwithstanding the precautions specified herein, We cannot fully guarantee
against access, disclosure, alteration, and/or deletion of data (information)
resulting from events including, but not limited to, hardware or software
failure and/or unauthorized
use.
You hereby agree and acknowledge that any information You provide to Us is
transmitted solely at Your own risk, but We will take all measures in accordance
with Our Privacy Policy and applicable laws.
To use the Wallet, You need to pass the User Authorisation procedure, after
which You will have access to a custodial Account or several Accounts. Every
time You try to log in, We will check Your control over the identifier by
sending You a password,
which You must enter in a special field.
Each custodial Account will correspond to the name of the crypto coin and the
Blockchain.
You must keep Your ID data private and secure and ensure that it is not stored
in such a way that others can access it or impersonate You. If You transfer
control of the identifier to any person to whom You allow access to Your wallet
accounts, You are
also liable for the misuse of Your Virtual Assets by such person.
The User can authorize under several identifiers, while these will be different
custodial Accounts that are not interconnected, and We will not be able to
authorize the User if he has lost control over the identifier.
A unique (unequivocal) transaction identifier will be assigned to each
transaction. This identifier will be provided to the user as a receipt or
transaction confirmation and should be referenced in the event of any disputes,
errors, and/or inquiries related
to the transaction.
Users are entitled to request cancellations or refunds in accordance with our
Refund Section. For full details, please refer to our Refund Section.
Please note: We charge fees/commissions for our services provided through
our
platform. By proceeding with a transaction, you acknowledge and agree to the
following:
You are purchasing, sending, and/or receiving cryptocurrency, which is subject
to market volatility and may significantly increase or decrease in value.
This transaction is non-reversible. Once completed, it cannot be undone or
cancelled.
Cryptocurrency will be delivered to a wallet and may be subject to processing
delays due to blockchain network conditions. A fixed fee will be applied to the
total transaction amount for cryptocurrency purchases. Additionally, a
blockchain network fee
will apply, which is determined by the current network conditions and is beyond
our control.All applicable fees you can find on the website.
All applicable fees/commisions will be displayed before you confirm the
transaction. Refunds are only available in limited circumstances, as outlined in
our Terms & Conditions. In any case, you are strongly advised to review both
documents prior to completing
any transaction.
You are solely responsible for ensuring compliance with local laws and
regulations in your jurisdiction regarding cryptocurrency transactions.
The User acknowledges that due to the technological characteristics of
crypto-assets and distributed ledger technology, transactions are irreversible
and subject to high volatility. BitflowStock does not guarantee the value,
price, or stability of any
Virtual Asset and is not liable for any loss resulting from market movements.
BitflowStock does not provide investment advice or portfolio management
services. Users should independently assess the suitability and risks of
crypto-assets.
If the User is dissatisfied with the outcome of the Refund request, the User may
escalate the matter to the Czech Financial Arbitrator or competent supervisory
authority:
Czech National Bank (Česká národní banka - CNB): Website: www.cnb.cz ; Email: [email protected] ; Phone: +420
224 411 111 Address: Na Příkopě
28, 115 03 Prague 1, Czech Republic.
Please note:The CNB supervises financial markets in the Czech Republic and can
address systemic issues or breaches of financial regulations. While
it doesn't resolve individual disputes, it can investigate
complaints.
Please note: The Financial Analytical Office (FAÚ) is the
financial
intelligence unit of the Czech Republic, responsible for analyzing
suspicious financial transactions and combating money laundering and
terrorist financing. While FAÚ primarily handles financial crime
investigations, it may be relevant if your refund issue involves
suspicious financial activities.
In the framework of Complaint Handling, we will acknowledge receipt of your
complaint within 5 (five) business days. A final response will be provided
within 15 business days from the date of receipt. In exceptional
circumstances, where a final response cannot be given within 15 business days,
we will inform you of the delay, the reasons for it, and the expected resolution
timeframe. Escalation If you are not satisfied with
our final response, you may escalate your complaint to an external authority,
including the Czech Financial Arbitrator or other competent regulators listed
herein.
BitflowStock acts solely as a service provider and is not the issuer of any
Asset-Referenced Token (ART) or Electronic Money Token (EMT).
BitflowStock maintains internal procedures to identify, prevent, or manage
conflicts, including those that may arise between BitflowStockand its clients or
between different clients. You will be informed of any material conflicts where
appropriate.
Crypto-assets are not covered by any financial compensation scheme within the
European Union, including the deposit guarantee scheme or investor compensation
schemes. Users bear the full risk of market losses. In addition,
BitflowStockmaintains coverage
in accordance with Article 67(5) of MiCA.
User crypto-assets are stored in segregated digital wallets and are not
co-mingled with company assets. BitflowStock does not lend, pledge, or otherwise
use user assets unless explicitly authorized by the user.
REVERSE SOLICITATION
BitflowStock strictly adheres to the principle of non-solicitation in
jurisdictions where it does not hold regulatory authorisation to provide
crypto-asset services. The Company does not engage in direct or indirect
marketing, advertising, or promotional
campaigns targeting clients in such jurisdictions. Services are provided
exclusively under the reverse solicitation regime, whereby a prospective client
initiates the business relationship entirely on their
own initiative, without any prior contact, inducement, or prompting by the
Company or its representatives.
To ensure compliance with this principle, the Company implements advanced
geo-blocking and IP-filtering technologies to restrict website access and
service availability in unauthorised jurisdictions. The Company also refrains
from using language-specific
SEO optimisation, sponsored content, affiliate marketing, or third-party
influencers in non-permitted regions. Any marketing materials or communications
are carefully reviewed to ensure that they do not constitute
solicitation in restricted countries.
Upon receiving a service request that may qualify as reverse solicitation, the
Company performs enhanced verification to assess the unsolicited nature of the
contact. This includes:
Requiring the client to submit a signed acknowledgment confirming that the
relationship was initiated independently;
Maintaining internal records of communication chronology and IP addresses;
Ensuring no previous marketing or promotional engagement exists;
Verifying the client’s location through documentation and technical tools.
Clients onboarded via reverse solicitation are subject to the same compliance
standards as all other users. This includes full AML/CFT onboarding, identity
verification, risk scoring, and ongoing transaction monitoring, as required
under MiCA, the EU
AML framework, and the Company’s internal policies. Reverse solicitation does
not limit the Company’s right to refuse or terminate services if legal or
regulatory grounds arise during or after onboarding.
TYPES OF CLIENTS
BitflowStock provides services to both natural persons and legal entities who
have successfully completed the Company’s onboarding procedures, which include
customer due diligence (CDD), identity verification, beneficial
ownership disclosure (where applicable), and acceptance of the Terms of Use,
AML/KYC Policy and Privacy Policy.
The Company applies a risk-based approach (RBA) in its client acceptance
procedures. Services are denied to applicants who:
Fail or refuse to complete the required AML/KYC checks;
Are residents of or incorporated in jurisdictions subject to
international sanctions or listed on the Company’s internal high-risk
jurisdiction list;
Have previously violated the Company’s Terms of Use, fraud prevention
policies, and/or attempted circumvention of geo-restrictions;
Pose an unmanageable ML/TF or reputational risk, as determined by the
Compliance Officer (MLCO) and/or MLRO.
BitflowStock reserves the right to segment clients into service categories or
tiers based on transparent and objective factors, such as:
Trading volume and transaction frequency;
Jurisdictional risk rating;
Compliance and behavioral history;
Service usage level and financial contribution;
Client classification does not affect the non-discriminatory nature of service
provision but may influence access to premium features, API bandwidth,
transaction limits, or custom support levels.
AVAILABILITY AND PRICING OF SERVICES
BitflowStock’s platform is designed for 24/7 service delivery, offering
continuous access to custody and exchange functionalities under normal market
and system conditions. However, the Company reserves the right
to temporarily suspend or limit specific services in the event of:
Detected security threats, fraud, or technical anomalies.
All suspensions are executed in a transparent and proportionate manner, and
clients are notified where possible.
The Company guarantees equal opportunity for clients who meet its onboarding and
compliance standards. No preference, discrimination, or differential treatment
is applied based on race, nationality, gender, political
opinion, or other personal attributes.
However, risk-based service adjustments may apply, such as:
Limiting access to high-risk jurisdictions;
Adjusting trading limits based on transaction history;
Applying higher scrutiny for clients with complex ownership structures.
These restrictions are not discriminatory but are imposed solely for regulatory,
operational, or risk mitigation reasons.
Pursuant to Article 6(2)(e) of Delegated Regulation 2025/305, the Company
explains how trading volume and market volatility affect price formation:
When a client initiates a large transaction relative to the market's available
liquidity, the system may apply dynamic slippage margins to account for
execution impact. The larger the order, the more it may deviate
from the mid-market rate due to its influence on the available depth.
During periods of rapid price fluctuation, spreads widen to reflect the
increased risk of slippage or loss. The system automatically recalibrates rates
more frequently and shortens the validity window of fixed-price
quotes to prevent stale pricing.
If a particular crypto-asset is thinly traded or subject to withdrawal
limitations (e.g., network congestion), this may increase transaction costs or
extend confirmation timeframes.
The pricing engine uses volatility indexes and internal execution history to
recalculate spreads and rates every few seconds. These calculations are recorded
in the internal system logs and are subject to compliance
review and audit.
BitflowStock provides clients with all relevant pricing information before
confirming any transaction. This includes:
Service fees and network charges;
Effective exchange rate;
Quote validity period;
Total cost estimation.
All charges are displayed clearly on the interface and do not vary based on user
profile. Refunds and reversals are governed by the Terms of Use, in general and
Refund Sections, in particular.
The Company retains the right to reject or cancel a transaction where:
The quote has expired due to delay in confirmation;
There is a material technical error or feed interruption;
The transaction exceeds platform limits;
Fraud or prohibited activity is detected.
Clients are promptly notified of rejected transactions and, where
applicable, given the opportunity to re-initiate the order at a new
rate.
LIMITATIONS ON THE SERVICES
Depending on Your country of residence, statutory seat, or place of
incorporation, You may be restricted or prohibited from using some or all the
functions of Our Services.
Our Services are to be used solely by clients, natural or legal persons, who are
residents, are incorporated, or have their real seat in the country where
Virtual Assets are legal and not subject to prohibition
or restriction. You are responsible for following those rules and the laws of
Your country of residence and/or country from which You access Our Services.
API AND INTEGRATIONS
The Company provides access to its data and trading functionality through REST
and WebSocket APIs. The APIs may be used for the purposes of market data
retrieval, order execution, account management, and other authorized
trading operations.
The Company supports integration with third-party trading bots, liquidity
aggregators, and other compatible software solutions, subject to applicable
security and compliance requirements.
The Company implements comprehensive API documentation, including information on
usage limits, access levels, authentication mechanisms, and security standards.
Access to the Company’s API services requires the use of API keys, which are
managed under a system of defined permissions and rate limits. Misuse or
unauthorized use of API access may result in suspension or termination
of access rights
LOYALTY PROGRAMS AND SERVICES
The Company may operate one or more loyalty programs designed to promote
continued engagement with the Platform. Such programs may include, but are not
limited to:
a referral program, under which clients may receive benefits for
referring new users; and
a commission discount system (VIP levels), providing reduced trading
fees based on trading volume or other qualifying criteria.
The terms, eligibility requirements, and benefits of each loyalty program will
be determined and published by the Company and may be amended or discontinued at
the Company’s discretion.
CUSTOMER SUPPORT
The Company provides customer support services through the following official
communication channels:
Online chat:
Email; and
Ticket-based support system.
Support services shall be available to both individual (natural person)
and corporate (legal entity) clients of the Company.
The Company shall make reasonable efforts to ensure timely and
professional responses to all customer inquiries, in accordance with its
internal service standards and applicable regulatory obligations.
WHO CAN USE THE PLATFORM
You are permitted to use the Platform if you comply with all the following
criteria:
you have the capacity to enter into and be bound by these Terms and any
other document related thereto;
in case of legal representation, you are duly authorized to enter into a
contractual relationship with us based on these Terms on behalf of the
person you are representing;
in the case of a natural person, you must be 18 years or older to use
the Platform, and by using the Platform, you declare that you are 18
years or older. We may ask you at any time to show proof of your
age;
in the case of a legal person, it is duly established and operates in a
country in which our Website and the Platform are legally accessible;
you have provided accurate and complete information and documents
requested by Us;
your financial status allows you to accept the risks relating to Virtual
Assets;
we are satisfied with the outcome of any identity, fraud, and background
checks that we will conduct about you at any time during the term of
your relationship with us;
you do not use/intend to use the Platform for anything that is unlawful,
malicious or that could disable, overburden, or impair the proper
working of the Platform or may hurt our reputation or otherwise
pose any threat to us;
at all times you comply with the Terms as well as all applicable laws
and regulations.
you reside in a country in which our Website and the Platform are
legally accessible;
You take responsibility for any consequences of your breach of this
section.
The Company provides its services to the EU/EEA countries as well as other third
parties (hereinafter jointly - 'third countries') only if it is not prohibited
by the domestic laws of the third countries and/or reverse solicitation is
allowed.
In those third countries whose domestic laws do not allow the provision of
services to clients (users) from such third countries based on reverse
solicitation (for example, Spain, Italy, the Netherlands, and so on), the
Company will not provide its services.
Refund Section
Refund request will only be considered and assessed by the BitflowStock, where
the User complies with the Refund Eligibility Criteria in full.
In order to apply for a Refund, the User must send the Refund request to the
BitflowStock’s Support Team.
Users agree and understand that submission of Refund request to BitflowStock
does not guarantee that the User’s Refund request will be successful, unless
otherwise specified in this Policy.
All transactions/operations and information related to refund will be duly and
properly verified and assessed by the BitflowStock to prevent Prohibited
Conduct. All Refund request will be thoroughly checked and
verified.
BitflowStock shall process the User’s Refund request as soon as is reasonably
practicable. Response times will vary depending on stated reasons for the
request.
In any case, BitflowStock shall duly notify the User on the outcome (result) of
the Refund request sent by the User.
Where the User fails to meet any of the Refund Eligibility Criteria specified in
this Section, the BitflowStock shall have the right, at its sole discretion, to
decline the User’s Refund request.
BitflowStock may request the User to provide any data, documents and
information, including, but not limited to, identification documents (ID),
Invoice(s), other transaction details, and/or any other proof (evidence)
of the fact that disputed payment/transaction was carried out.
In case if the User fails to provide appropriate and/or requested data,
documents and information within 5 (five) Business Days upon the BitflowStock’s
request and/or in case of any doubts as to authenticity of
provided data, documents and/or information, BitflowStock shall be entitled to
decline the User’s Refund request.
If BitflowStock is unable to complete the User’s Virtual Assets purchase order,
BitflowStock will let the User know and, if possible, the reasons for the
refusal and an explanation of how to correct any factual
errors. However, BitflowStock will not notify the User if such notification
would be unlawful/illegal.
BitflowStock will refund the User’s Fiat Currency payment to the payment account
from which the User sent it, as long as BitflowStock is permitted to do so under
applicable laws and this Refund Policy.
Refund Request Assessment Procedure:
The User acknowledges and agrees that in the event the User sends a
Virtual Asset to an incorrect account (wallet) address, or provides an
incorrect account (wallet) address to BitflowStock, BitflowStock
shall not be liable for any loss and shall not be obligated to support,
reverse, or refund the User in such circumstances.
The User understands that it is his/her sole responsibility to be
vigilant of any fraud or mistake and to keep its private key safe.
BitflowStock will not take responsibility to issue refunds, regardless
of whether the User were the victim of fraud, mistake or loss of private
key.
If for some reason the User’s transaction fails or is cancelled,
BitflowStock will make a refund to the User.
All refund requests will only be accepted for consideration where the
notice (request) is received by BitflowStock no later than forty-eight
(48) hours after the transaction/operation for Asset-Referenced
Tokens (ART) and Electronic Money Tokens (EMT), unless otherwise
specified in this Policy for other crypto-assets. For all other
crypto-assets, the standard 14 calendar day refund request period
applies.
The Refund request should be provided to BitflowStock by the User, and
shall include the following mandatory information:
User’s ID;
A unique transaction identifier will be assigned to each
transaction. This identifier will be provided to the user as a
receipt or transaction confirmation and should be referenced in
the event of
any disputes, errors, or inquiries related to the transaction.
All the details about the transaction/operation;
E-mail registered with BitflowStock;
Subject of the request (Refund request);
Detailed explanation of the reason(s) for requesting a refund
(for requesting refund of crypto assets, other than EMT or ART,
it is not mandatory);
Contact information;
Supporting documents (proof/evidence);
Other data, documents and information that the User considers
relevant to the Refund request.
The assessment of the User’s submitted Refund request may start only
after the User’s identity has been properly verified by the
BitflowStock.
BitflowStock may request additional information and/or document as part
of the refund review process. The User acknowledges and agrees to
provide such information and/or document promptly and fully cooperate
with BitflowStock in connection with the review of the refund request.
The User is responsible for ensuring that all information and document
provided in a Refund request is accurate and complete.
The Refund request should be sent to the BitflowStock’s e-mail address,
specified in this Refund Section, with 'Refund Request’ in the subject
line.
In case of any additional questions regarding the Refund Policy, the
User shall contact the Support Team via the e-mail address, specified in
the Refund Policy.
By proceeding with a Refund request, you acknowledge and agree to the
following:
You are purchasing, sending, and/or receiving cryptocurrency,
which is subject to market volatility and may significantly
increase or decrease in value.
All applicable fees/commisions will be displayed before you
confirm the transaction. Refunds are only available in limited
circumstances, as outlined in our Terms & Conditions and Refund
Policy.
In any case, you are strongly advised to review both documents
prior to completing any transaction.
You are solely responsible for ensuring compliance with local
laws and regulations in your jurisdiction regarding
cryptocurrency transactions.
The User acknowledges that due to the technological
characteristics of crypto-assets and distributed ledger
technology, transactions are irreversible and subject to high
volatility. BitflowStock
does not guarantee the value, price, or stability of any Virtual
Asset and is not liable for any loss resulting from market
movements.
BitflowStock does not provide investment advice or portfolio
management services. Users should independently assess the
suitability and risks of crypto-assets.
BitflowStock acts solely as a service provider and is not the
issuer of any Asset-Referenced Token (ART) or Electronic Money
Token (EMT). Any refund relating to such tokens will be handled
strictly
within the limits of MiCA Title V, not Titles III–IV.
The User agrees and acknowledge that Refunds are not granted for:
Market-related losses due to price changes in Virtual Assets,
including losses due to volatility or market fluctuations
User errors after transaction confirmation (e.g., sending to
wrong address, including by mistake by the User, such as
incorrect recipient details after confirmation);
Fraudulent or abusive Refund requests; and/or
Other transactions/operations specified in this Refund Section
as non-refundable.
Users making fraudulent or abusive Refund requests may be
blacklisted and prohibited from future transactions/operations.
BitflowStock neither bears any responsibility, provides any
refunds, nor covers any losses caused by inappropriate or
unauthorised use of its Services by the User.
Within 5 (five) Business Days as of the date of Refund request receipt,
BitflowStock shall contact the User to request further data, documents and/or
information (if required), and the User shall provide such data,
documents and information as soon as reasonably practicable but no later than 5
(five) Business Days following such request, unless otherwise specified in this
Refund Section.
The User agrees and acknowledges that in some cases, BitflowStock reserves the
right, at its sole discretion, to extend the investigation period as necessary.
In such cases, BitflowStock will notify the User regarding
the extension of the investigation period and provide an estimated time frame
for the completion of the investigation, where feasible. If BitflowStock does
not respond within 5 (five) Business Days from the
moment of receipt of the Refund request from the User, it should be presumed
that the Refund request has been extended for an in-depth investigation.
BitflowStock shall notify the User by e-mail on its final decision regarding the
User’s Refund request. It is the User's responsibility to regularly check for
updates on their refund status.
If BitflowStock agrees that the User is entitled to a refund, BitflowStock will
process the refund as soon as it is reasonably practicable.
If the Refund request is deemed to be justified and approved by BitflowStock,
the funds will be refunded back to the User through the same payment method and
to the same digital wallet, credit/debit card or bank
account from which the funds were originally received.
BitflowStock reserves the right to lock the User’s Funds while Refund
investigation is in process, which means that the Funds could be inaccessible to
the User during such investigation.
BitflowStock at its sole discretion reserves the right to proportionally extend
the Refund investigation time, if the User provides the data, documents and/or
information requested by BitflowStock with an (unjustified)
delay.
The User agrees and acknowledges that BitflowStock shall not be held liable for
any decision to deny a Refund request or Chargeback, if it determines, at its
sole discretion, that a Refund/Chargeback is not possible
due to the nature of Virtual Assets transactions, non-compliance with Refund
Eligibility Criteria, or any other reason specified in this Refund Section and
applicable laws. The User hereby waives any claims
or demands against BitflowStock in such circumstances.
Non-refundable expenses:
Users agree and acknowledge that certain expenses incurred during the
Refund process may not be eligible for Refund.
Non-refundable expenses may include third-party service fees,
administrative costs, or expenses associated with specialized tools or
technologies utilized in the recovery process.
Chargebacks:
The User understands that there are no chargebacks associated with
Virtual Assets transactions, and all of the transactions on the
Blockchain are final and irreversible.
BitflowStock expects the User to contact it using the BitflowStock’s
contact details to resolve any problem or issue related to his/her
payments/transaction before the User makes any Chargeback request.
This Section does not affect any rights and/or claims, which the User
may have against the bank/financial institution.
BitflowStock will investigate any Chargeback requests made by the User.
BitflowStock reserves the right to suspend User's Account and lock
User's Funds during the Chargeback investigation procedure.
If the User selected a Payment Method which gives the User Chargeback
rights (for example in relation to the User’s credit card, the User may
ask his/her card provider to reverse a transaction on his/her
card), the User acknowledges and undertakes that he/she will only
exercise this Chargeback right if:
BitflowStock has breached the Terms of Use; and/or
There was an unauthorised use of the User’s payment instrument.
If BitflowStock needs to investigate or take any actions in connection
with a Chargeback raised by the User, BitflowStock may charge the User
for its costs in doing so.
Confidentiality Obligations:
Any data, information and/or documents submitted by the User in
connection with a Refund request will be treated confidentially and used
solely for the purpose of assessing the Refund request.
BitflowStock may disclose such information to third parties only if
required by law or if necessary for the purposes of fraud prevention or
compliance with regulatory requirements.
REFUND/WITHDRAWAL RIGHTS FOR OTHER CRYPTO-ASSETS
This Section applies exclusively to crypto-assets that are not Asset-Referenced
Tokens (ART) and/or Electronic Money Tokens (EMT) (“other crypto-assets”). For
other Virtual Assets, the standard terms outlined in this Refund Sections apply.
The other provisions of this Privacy Policy apply to this section mutatis
mutandis (with necessary adjustments), except for those that inherently
contradict the provisions of this section.
Users have the right to withdraw from the purchase of non-EMT/ART crypto-assets
within 14 calendar days without any need to provide reasons and without
incurring any charges. This right may be exercised provided that the
crypto-assets have not been transferred
or accessed during this period.
The 14-day period for requesting a refund starts from the date of purchase of
the crypto-assets. This period begins as soon as the payment is successfully
processed, and the transaction is confirmed. If the User has access to or
transfers the crypto-assets
within this 14-day period, the right to a refund will be void.
The right of refund/withdrawal applies only to purchases other crypto-assets,
excluding asset-referenced tokens (ART) and e-money tokens (EMT).
The right of refund/withdrawal does not apply if the User has already
transferred the crypto assets to another wallet.
To exercise the right of refund/withdrawal, User must contact BitflowStock's
customer support, specified in this Policy, with a clear statement indicating
their decision to refund/withdraw from the purchase. The BitflowStock will send
an acknowledgment
of the refund/withdrawal request within 2 (two) business days. In the event that
no acknowledgment is sent within this period, the request shall be deemed
acknowledged by BitflowStock.
BitflowStock will refund all payments made by the user without undue delay and
in any event no later than 14 (fourteen) calendar days from the date the
refund/withdrawal request is received.
Refunds will be issued using the same means of payment as the original
transaction unless the user agrees to another method, provided no additional
fees are incurred as a result of this alternative method.
If the crypto-assets have been transferred or accessed by the User during the 14
(fourteen) calendar day period from the moment of purchasing of such crypto
assets, BitflowStock will not be able to offer a refund.
Due to the volatile nature of crypto-assets, BitflowStock is not responsible for
any losses due to price fluctuations during the withdrawal process. The refund
will be calculated based on the price of crypto assets
at the time the withdrawal request is processed.
In the event of regulatory changes, significant platform updates, or force
majeure events (e.g., natural disasters, major cyber-attacks), other refund
policies may be adapted accordingly. BitflowStock will put such
policies on its Website.
In the event of a dispute arising from a Refund request, the User agrees to
first attempt to amicably resolve the dispute informally by contacting
BitflowStock’s Support Team.
Any charges, which arise upon processing Refund, shall be borne solely by the
User. Such charges will be deducted from the final amount of refund.
ELIGIBILITY
General Requirements The Services are intended solely for users who
are 18 or older and who satisfy the criteria described in these Terms. You
represent and warrant that you:
are not located in, or a citizen or resident of the United States,
are of legal age to form a binding contract;
have not previously been suspended or removed from using our Services;
are not a legal or natural person with US citizenship, domicile or tax
liability in the USA or according to the sanction lists of OFAC, the
United Nations, the European Union, the United Kingdom, Austria,
Switzerland, Liechtenstein or other sanction lists and also no
Politically Exposed Person (PEP). Sanction lists include both lists of
sanctioned states (country lists) and lists of sanctioned persons
(name lists);
are not placed on the U.S. Commerce Department’s Denied Persons List;
and
have full power and authority to agree to these Terms.
Restricted Locations You may not use the Services if:
you are located in, or a citizen or resident of the United States;
you are located in, or a citizen or resident of any state, country,
territory or other jurisdiction that is embargoed by the United States;
if you are on any trade or economic sanctions lists, such as the United
Nations Security Council Sanctions List, or
if you are restricted or prohibited from engaging in any type of trading
by the European Union, Hong Kong Monetary Authority, Hong Kong Customs
and Excise Department, Office of Foreign Asset Control or any
other administrative law enforcement agencies.
you are located in, or a citizen or resident of any state, country,
territory or other jurisdiction where your use of the Services would be
illegal or otherwise violate any applicable law.
You represent and warrant that you are not a citizen or resident of any such
jurisdiction and that you will not use any Services while located in any such
jurisdiction, and that you are not on any trade or economic sanctions list. You
also may not use
the Services if you are located in, or a citizen or resident of, any other
jurisdiction where BitflowStock has determined, at its discretion, to prohibit
use of the Services.
BitflowStock may implement controls to restrict access to the Services
from any jurisdiction prohibited pursuant to these terms.
You will comply with this requirement, even if BitflowStock’s methods to
prevent use of the Services are not effective or can be bypassed.
Trading on behalf of third party. You represent and warrant that use
the Services and your BitflowStock Account (as defined below) only for your own
account and not on behalf of, or for the account of,
any third party.
Without limiting the foregoing, you agree will not use or offer the
Services or any derivatives thereof, including any Tokens made available for
trading by BitflowStock, to any person located in, or
that is a citizen or resident of, the United States.
ACCOUNT
BitflowStock Account In order to use any Services, you must create
and maintain an account through the Services (“BitflowStock Account”; “User
Account”).
You must:
create a unique password for your BitflowStock Account;
maintain the security of your BitflowStock Account by protecting your
password from unauthorized access or use;
promptly notify BitflowStock if you discover or suspect any unauthorized
access or use of your BitflowStock Account or any security breaches
related to your BitflowStock Account; and
be responsible for all activities that occur under your BitflowStock
Account, and accept all risks of any authorized or unauthorized access
to your BitflowStock Account.
Enhanced Security BitflowStock offers optional enhanced security
features for your BitflowStock Account (including, for example, two-factor
authentication). BitflowStock encourages, but not require, you
to use any such enhanced security features. If you do enable enhanced security
features, it is your responsibility to ensure the security of, and your
continuous control over, any device or account that may
be associated with the enhanced security features.
Responsibility for Account Activities You will be bound by, and
hereby authorize BitflowStock to accept and rely on, any agreements,
instructions, orders, authorizations and any other actions made,
provided or taken by anyone who has accessed or used your BitflowStock Account
regardless of whether the access is authorized or unauthorized.
Upon receipt of written notice from you that the security of your
account has been compromised, BitflowStock will take reasonable steps to protect
your account, including, for example, to cease to allow
actions initiated using any compromised account passwords. But, the first
sentence of this section will continue to apply to any other account password,
and any substitute password issued to replace the compromised
account password.
YOUR OBLIGATIONS TO US
You are obliged to:
Read the entire Terms of Use carefully before using the Website,
Platform or any of the Services provided by BitflowStock.
Act in a good faith and adhere to these Terms (including all Additional
Documents), as well as other provisions governing the usage of
BitflowStock Platform as a User, and timely as well as properly fulfil
Your obligations to Us;
Provide Us with data, information, and documents, that is accurate,
correct, up to date, not misleading, and free of viruses and/or other
computer programs or files that could interfere with the normal
functioning of the Platform and/or related applications;
Provide Us with true, accurate, current and complete evidence of his
identity, and promptly update his/her Personal Information if and when
it changes.
Promptly (not later than on the same Business Day (in case of a
non-Business Day, on the earliest Business Day) as You become aware of
that) notify Us of an improperly functioning Platform;
Promptly (not later than on the same Business Day (in case of a
non-Business Day, on the earliest Business Day) as You become aware of
that) report to Us any suspicions about compliance with these Terms
and do not use Platform and/or Services until We instruct otherwise;
Keep Your ID data private and secure for the purposes of these Terms.
At all times comply with any and all applicable laws and regulations
related to the use of the BitflowStock Platform and/or Services;
Monitor all and any changes on his/her Account, including but not
limited to any changes to Account balances;
Immediately (i.e. immediately after the moment of discovery) inform
BitflowStockabout any unusual, suspicious, unclear, and/or abnormal
changes on Your Account. Any delay in informing BitflowStockof such
changes, You will be liable for the breach of the Terms and
BitflowStockwill have the right to take any further steps accordingly,
including but not limited to reporting to the relevant state or national
authorities.
Notify BitflowStockimmediately of any unauthorized use of his/her
Account or password, or any other breach of security. Any User who
violates the rules contained herein may be terminated, and thereafter
held liable for any losses incurred by BitflowStockor any User of the
Website.
Notify Us immediately, no later than within 10 (ten) calendar days, of
any changes to any information You have provided to Us in connection
with these Terms and/or of any circumstances that have or are likely
to have a negative impact on the due discharge of Your obligations to Us
and/or of any circumstances that are material for the performance of
these Terms e. g. Your name, title, email address, etc. At
the request of BitflowStock, You must also submit any documents
(originals, duly certified paper copies, or scanned copies) supporting
such changes in information or circumstances, irrespective of whether
such information or documents have been provided to public registers;
Not to use the BitflowStock Platform and/or Services to perform criminal
activity of any sort, including but not limited to, money laundering,
financing terrorist organizations, malicious hacking, and so
on.
Not to engage in any kind of market manipulation and/or take any actions
which specifically include, without limitation, front-running, wash
trading, spoofing, layering, churning, and quote stuffing.
OUR OBLIGATIONS TO YOU
We are obliged to:
Act in good faith and Your best interests;
Strive to enable the intended use of the Website, BitflowStock Platform
and/or Services;
Take timely and appropriate measures to correct any operation faults
with the BitflowStock Platform;
Timely, duly and properly fulfil Our obligations to You.
Provide our Services with the due care and effort, as well as in
accordance with these Terms and applicable laws.
REPRESENTATIONS AND WARRANTIES
By logging in to the Wallet, You represent and warrant that:
You have reached the age of legal capacity to enter into and be bound by
a contract under the laws of Your jurisdiction;
You are an individual or legal entity with full legal capacity and
capacity and sufficient authority to enter into this Agreement;
You are not a resident or citizen of one of the FATF blacklist
jurisdictions;
You are not a resident or citizen of a jurisdiction that prohibits the
use of Virtual Assets;
You are not a resident or citizen of a jurisdiction on the (EU)
2016/1675 list or UN Security Council sanctions list;
You have not been prohibited or temporarily restricted from using Our
Wallet;
If You are entering into this Agreement on behalf of an entity of which
You are an authorized representative, You have all the necessary rights
and authority to enter into this Agreement and to be bound
by this Agreement on behalf of such entity.
There may be other factors that will prohibit or restrict Users from using all
or part of the Wallet services.
You are solely responsible for compliance with the relevant applicable laws in
force in the territory of Your residence (registration) and/or the territory of
Your stay, from which You use the Wallet and/or Services.
We reserve the right to restrict or prohibit Services if required by Our AML/KYC
Policy and applicable AML/CFT laws.
If We find that You have violated this Agreement or other regulatory
requirements, by engaging in money laundering or financing terrorist activities,
We will take appropriate disciplinary actions.
By accepting these Terms, You confirm that:
You are eligible to use the BitflowStock Platform by complying with the
criteria listed in these Terms;
You have carefully read these Terms (including all Additional
Documents);
You commit to be bound by these Terms;
You have enough knowledge relating to Virtual Assets to use the
BitflowStock Platform and/or Services, and understand that You are
solely responsible for determining the nature, potential value,
suitability,
risks, and appropriateness of the BitflowStock Platform and/or Services;
We have not advised You, nor individually recommended to You, to use
BitflowStock Platform, excluding any advertisement of BitflowStock
Platform and/or Services;
You understand that financial regulations, financial codes, financial
ethics, and contractual requirements vary worldwide, and it is Your
responsibility to make sure that You comply with any and all local
regulations, directives, restrictions, and laws in Your local place of
residence before using the BitflowStock Platform and/or Services;
Your use of BitflowStock Platform and/or Services does not violate any
applicable laws or regulations of any jurisdiction that applies to You.
By accepting these Terms, You represent and warrant that all
of the above is true and accurate on the day of acceptance of these
Terms and shall remain true and accurate until You cease to use the
BitflowStock Platform and/or Services. For the avoidance of doubt,
representations and warranties are personal statements or assurances
given by You that We will rely on when We allow You to use the
BitflowStock Platform and/or Services. To the extent permitted by law,
We do not warrant the reliability, availability, accuracy, or
completeness of information on the BitflowStock Platform. All
information is provided “as is” without warranty of any kind, express or
implied.
We do not warrant that the functions and functionality contained in
BitflowStock Platform and/or Services will meet Your requirements or
that the operation of BitflowStock Platform and/or Services will
be uninterrupted or error free.
Your use of BitflowStock Platform and/or Services does not violate any
applicable laws or regulations of any jurisdiction that applies to You.
By accepting these Terms, You represent and warrant that all of the above is
true and accurate on the day of acceptance of these Terms and shall remain true
and accurate until You cease to use the BitflowStock Platform
and/or Services.
For the avoidance of doubt, representations and warranties are personal
statements or assurances given by You that We will rely on when We allow You to
use the BitflowStock Platform and/or Services.
To the extent permitted by law, We do not warrant the reliability, availability,
accuracy, or completeness of information on the BitflowStock Platform. All
information is provided “as is” without warranty of any
kind, express or implied. We do not warrant that the functions and functionality
contained in BitflowStock Platform and/or Services will meet Your requirements
or that the operation of BitflowStock Platform
and/or Services will be uninterrupted or error free.
PRIVACY POLICY
Please refer to the downloadable and printable privacy policies accessible under
https://bitflowstock.com/privacy-policy
for information about how BitflowStock collects, uses, and shares your
information.
ACCOUNT FUNDING AND TRANSFERS
Initial Account Funding
In order to engage in a Trade (as defined below) you must first transfer
Tokens that are supported by the Services to your BitflowStock Account.
The Services associated with your BitflowStock Account include
a wallet service provided by BitflowStock (“Hosted Wallet”).
The Hosted Wallet will permit you to generate one or more addresses to
which Tokens may be transferred from an account, wallet or address not
hosted or controlled by BitflowStock (“External Account”).
Token Deposits
In order to deposit your Hosted Wallet with any Tokens that are
supported for transfer and storage using the Services You need to get
Deposit Address at "Balances" section in your BitflowStock Account.
Before every Deposit it is recommended to verify validity of the
address, that it has not been changed. If you transfer any Tokens to
address which is not valid or has been changed Tokens will be
permanently
lost. If you transfer to your Hosted Wallet any Tokens that are not
supported by the Services, such Tokens will be permanently lost.
You will not be entitled to receive any interest or other fees on any
Tokens held in your Hosted Wallet, even if BitflowStock receives
interest or other fees from any third parties.
Token Withdrawals
You are required to retain in your Hosted Wallet a sufficient quantity
of necessary Tokens to satisfy any open orders (and applicable
BitflowStock fees).
There may be limits on the amounts that you are able to withdraw on some
periodic basis.You may periodically at your discretion withdraw Tokens
by transferring Tokens from your Hosted Wallet to an address
not controlled by BitflowStock (“External Address”).
BitflowStock may require you by email to verify transfer of Tokens. You
hereby authorize BitflowStock to use your Hosted Wallet to send to any
External Address specified by you using the Services, the
number of Tokens specified by you using the Services.
BitflowStock is not able to reverse any transfers and will not have any
responsibility or liability if you have instructed BitflowStock to send
Tokens to an address that is incorrect, improperly formatted,
erroneous or intended for a different type of Token.
Other Terms Applicable to Transfers
You will be responsible for:
ensuring that any inbound and outbound transfers are handled in
compliance with BitflowStock requirements, third party service
provider requirements or Token requirements;
ensuring that the address to which any Tokens are to be
transferred is properly formatted and suitable for the type of
Token being transferred; and
ensuring that there are no errors in any of the transfer
instructions you provide using the Services.
In the event you fail to comply with any requirements of this
Section 6.4, the transferred Tokens may be permanently lost. The
timing for completing any transfer will depend on third party
actions
that are outside the control of BitflowStock and BitflowStock
makes no guarantee regarding the amount of time it may take to
complete any transfer.
BitflowStock may impose limits on the amount of any inbound or outbound
transfers, or suspend or terminate the ability to transfer Tokens into
or out of your Hosted Wallet in order to comply with applicable
laws or regulations, an order from law enforcement or other governmental
authority, or otherwise at BitflowStock’s discretion for security or
other appropriate reasons.
EXCHANGE ORDERS AND TRADES
Orders, Fees
A “Trade” is an exchange of Tokens for which trading is supported on
the Services between you and another user of the Services whereby you
dispose of certain Tokens and acquire different Tokens. An “Order”
is created when you enter an instruction to effect a Trade using the
Services. When you enter an Order you authorize BitflowStock to execute
a Trade on a spot basis for all or a portion of the number
of Tokens specified in your Order in accordance with such Order.
Trading fees are determined at the BitflowStock's sole discretion and
are subject to change without prior notification. You agree to pay
BitflowStock any applicable fees for Trades and authorize BitflowStock
to deduct any such fees from your Hosted Wallet, in the base or quote
currency, as applicable and in accordance with the established fees.
No Broker or Fiduciary Relationship
BitflowStock is not your broker, intermediary, agent, or advisor and has
no fiduciary relationship or obligation to you in connection with any
Trades or other decisions or activities effected by you
using the Services. No communication or information provided to you by
BitflowStock is intended as, or shall be considered or construed as,
advice.
Please refer to Section 4 for a summary of some of the risks you should
consider when choosing whether to use our Services.
Order Matching and Trade Execution
Upon placement of an Order, your BitflowStock Account will be updated to
reflect the open Order and your Order will be included in BitflowStock’s
order book for matching with corresponding Orders. If
all or a portion of your Order is matched with another Order, the
Services will execute a Trade. Upon execution of a Trade, your
BitflowStock Account will be updated to reflect that the Order has
either been closed due to having been fully executed, or updated to
reflect any partial fulfillment of the Order.
Orders will remain open until fully executed or cancelled in accordance
with Section 7.5 below. For purposes of effectuating a Trade, you
authorize BitflowStock to take temporary control of the Tokens
that you are disposing of in the Trade.BitflowStock is not the
counterparty with regard to Tokens but BitflowStock conducts matching of
interests of User’s buy and sell orders with regard to Tokens.
Order Matching and Trade Execution
Upon placement of an Order, your BitflowStock Account will be updated to
reflect the open Order and your Order will be included in BitflowStock’s
order book for matching with corresponding Orders. If
all or a portion of your Order is matched with another Order, the
Services will execute a Trade. Upon execution of a Trade, your
BitflowStock Account will be updated to reflect that the Order has
either been closed due to having been fully executed, or updated to
reflect any partial fulfillment of the Order.
Orders will remain open until fully executed or cancelled in accordance
with Section 7.5 below. For purposes of effectuating a Trade, you
authorize BitflowStock to take temporary control of the Tokens
that you are disposing of in the Trade.BitflowStock is not the
counterparty with regard to Tokens but BitflowStock conducts matching of
interests of User’s buy and sell orders with regard to Tokens.
Cancellations
You may only cancel an order initiated via the Services if such
cancellation occurs before your Order has been matched with an Order
from another user.
Once your Order has been matched with an Order from another user, you
may not change, withdraw, or cancel your authorization for BitflowStock
to complete such Order.
If any order has been partially matched, you may cancel the unmatched
portion of the Order unless and until the unmatched portion has been
matched.
BitflowStock reserves the right to refuse any cancellation request
associated with a market Order after you have submitted such Order.
Insufficient Tokens
If you have an insufficient amount of Tokens in your Hosted Wallet to
fulfill an Order, BitflowStock may cancel the entire Order or may
fulfill a partial Order that can be covered by the Tokens in your
Hosted Wallet (after deducting any fees payable to BitflowStock in
connection with the Trade).
GENERAL SERVICE TERMS
Conditions and Restrictions BitflowStock may, at any time and in its
sole discretion, refuse any transfer request, Order or other transaction request
submitted via the Services, impose limits on the
amounts of transfers or Trades that can be completed on a daily or other
periodic basis or impose any other conditions or restrictions upon your use of
the Services, without prior notice.
For example, BitflowStock may:
limit the number of open Orders that you can establish via the Services;
restrict transaction requests from certain locations; or
restrict withdrawals or trading if there is a reasonable suspicion of
fraud, diminished capacity, inappropriate activity, or
if BitflowStock receives reasonable notice that your ownership of some
or all of the Tokens in your BitflowStock Account is in dispute.
Support for Tokens BitflowStock retains the right, in its sole
discretion, to determine whether to support transfer, storage or trading of any
Token using the Services, and may discontinue or terminate
any support for any Token at any time for any or no reason. Unless otherwise
required by law or law enforcement, BitflowStock will make reasonable efforts to
notify you of its decision to cease to support
of a Token.
If BitflowStock ceases to support transfer or storage of a particular
Token using the Services, BitflowStock will use commercially reasonable efforts
to notify you at least thirty (30) days prior
so as to afford you with an opportunity to transfer the affected Token from your
Hosted Wallet to an External Address. If you do not transfer the affected Token
out of your Hosted Wallet prior to cessation
of support for the Token by BitflowStock, the Token may be lost due to your
inability to access, transfer or otherwise control the Token. BitflowStock will
not be liable to you for any losses, liability
or expenses related to its decision to cease any support for any Token.
Compliance with Law, Taxes You are responsible for complying with all
applicable laws related to your trading activities and other use of the
Services, including without limitation any reporting obligations
and payment of all applicable taxes. You will determine what, if any, taxes
apply to the Trades and any other transactions you complete via the Services,
and it is your responsibility to report and remit
the correct tax to the appropriate tax authority. BitflowStock is not
responsible for determining whether taxes apply to your Trades or for
collecting, reporting, withholding, or remitting any taxes arising
from any Trades.
Unacceptable Use or Conduct You will not:
- violate any law, regulation, contract, intellectual property or other
third-party right, or commit a tort while using the Services;- use the
Services in any manner that could interfere with, disrupt, negatively
affect, or inhibit other users from fully
enjoying the Services, or that could damage, disable, overburden, or
impair the functioning of the Services in any manner;- engage in any
type of market manipulation. Market manipulation activities
include, but are not limited to, pump and dump schemes, wash trading,
front running, quote stuffing, and spoofing and layering, regardless of
whether it is prohibited by law;
- use the Services to pay for, support, or otherwise engage in any
illegal gambling activities, fraud, money-laundering, or terrorist
activities, or other illegal activities;- use any robot, spider,
crawler, scraper, or other automated means or interface not provided by
BitflowStock to access the Services or to extract data;
- use or attempt to use another user’s account without authorization;-
attempt to circumvent any content filtering techniques BitflowStock
employs, or attempt to access any service or area of the Services
that you are not authorized to access, or attempt to access the Services
from any location or jurisdiction in which you are prohibited from
accessing the Services;- introduce to the Services any
malware, virus, trojan worms, logic bombs, or other harmful material;-
develop any third-party applications that interact with our Services
without our prior written consent, or unless otherwise
agreed;- provide false, inaccurate, or misleading information;
- post content or communications that are, in our sole discretion,
libelous, defamatory, profane, obscene, pornographic, sexually explicit,
indecent, lewd, vulgar, suggestive, harassing, hateful, threatening,
offensive, discriminatory, bigoted, abusive, inflammatory, fraudulent,
deceptive or otherwise objectionable;
- post content containing unsolicited promotions, political campaigning,
or commercial messages (SPAM) or any chain messages or user content
designed to deceive or trick the user of the Service;
- post content containing private information of any third-party
including, but not limited to, addresses, phone numbers, email
addresses, Social Security numbers and credit card numbers;- encourage
or induce any third party to engage in any of the activities prohibited
under this Section.
PROHIBITED USE AND SECURITY
You are responsible for configuring your information technology, computer
programs, and platform in order to access the Platform. You should use your
virus protection software. We cannot guarantee that the Platform
will be free from bugs or viruses.
You must not misuse the Platform by introducing viruses, trojans, worms, logic
bombs, or other materials that are malicious or technologically harmful. You
must not attempt to gain unauthorized access to our
Website, our servers, computers, or databases. You must not attack our Website
or the Platform with any type of denial of service attack. We will report any
such breach to the relevant law enforcement authorities,
and we will cooperate with those authorities by disclosing your identity to
them. In the event of such a breach, your right to use our Website and/or the
Platform will cease immediately.
We may stop or suspend your use of the Platform if we have reasonable grounds
for doing so relating to the security of the Platform or the suspected,
unauthorized, or fraudulent use of the Platform. We shall
not be held liable for your losses incurred as a result of blocking your access
to the Platform and shall not pay you any penalty.
Changes to Services BitflowStock may, at its discretion and without liability to you, with or
without prior notice and at any time, modify or discontinue, temporarily or
permanently, all or any portion of any Services.
Suspension or Termination of Services and Limitation of Liability You
hereby acknowledge that your right to use the BitflowStock Trading Platform and
all Services is limited by these Terms, and,
if you violate them or if, at any point, you do not agree to any of the Terms
set forth herein, your right to use the Services shall immediately terminate,
and you shall immediately refrain from using the
Services. Any use of the Services that violates these Terms is strictly
prohibited and can, at BitflowStock’s sole discretion, result in the immediate
revocation of your limited rights granted by these Terms.
Any such actions, including the termination of your rights to use the
Services, may be applied by BitflowStock permanently or temporarily. In such an
event, BitflowStock may terminate access to the
Services. Upon termination of your BitflowStock Account, your BitflowStock
Account login credentials for the Services may not be preserved and it may not
be possible to reinstate them. BitflowStock is under
no obligation to compensate you for any losses of any kind whatsoever resulting
from the cessation of Services as set forth hereinabove, and you hereby
irrevocably waive any demand or claim regarding the
above. On no account is BitflowStock under obligation to compensate you for any
losses due to missed trades.
You acknowledge that BitflowStock has the right to discontinue the
BitflowStock Trading Platform in its entirety, or any part thereof, at any time,
at BitflowStock’s sole discretion. BitflowStock
will not be liable for any losses suffered as a result of any modification or
termination of the Services (whether pursuant to this Section 10 or for any
other reason), or of any suspension or termination
of your right to access the Services caused by slight negligence of the Company.
If and when Services resume, you acknowledge that Token valuations and exchange
rates may differ significantly from the valuations
and rates prior to such event.
DISCLAIMER OF WARRANTIES You acknowledge that your user data may become irretrievably lost or corrupted or
temporarily unavailable due to a variety of causes, including software failures, viruses
or other harmful materials, protocol
changes by third party providers, internet outages, force majeure event or other
disasters, scheduled or unscheduled maintenance, or other causes either within or
outside our control. You are solely responsible
for backing up and maintaining duplicate copies of any information you store or transfer
through our services.
RISK DISCLOSURE
By using cryptocurrencies, you acknowledge and accept the following risks and
agree to the terms below. These disclosures are made in accordance with the
Markets in Crypto-Assets Regulation (MiCA), the European
Union's regulation for transparency, investor protection, and market integrity
related to crypto-assets.
Fluctuations in Value: Cryptocurrencies are highly volatile and can experience
significant fluctuations in value over short periods. The value of your holdings
can increase or decrease at any time, resulting
in potential gains or losses. There is no guarantee that cryptocurrencies will
hold their value, and you should be aware that the value of your assets may
fluctuate considerably, including the possibility
of a total loss.
Price Volatility: The price of a cryptocurrency is based on the perceived value
of the cryptocurrency and is subject to a variety of factors, which make these
products highly volatile. Certain cryptocurrencies
have experienced daily price fluctuations. There are high volatility risks and
holders may suffer large losses.
Services: Services offered by BitflowStock involves risks. The value of digital
assets can decrease completely or partially and they can be subjected to drastic
fluctuations. Their transferability cannot
be reversed. Users are hereby informed that the scope and nature of services
provided by BitflowStock may change at any time due to applicable legal and/or
regulatory requirements, as well as adjustments
to BitflowStock's business model or internal processes. Users are also hereby
informed that BitflowStock reserves the right, at its sole discretion, to
modify, limit, suspend, or discontinue certain
services or features of the platform without prior notice if such actions are
necessary to comply with legal obligations or to ensure the security and
integrity of the services. Users must be aware of
and prepared for the possibility of such changes. Users are responsible for
regularly reviewing the current version of the terms governing the services and
acknowledge that continued use of the platform
following any changes constitutes acceptance of those changes.
Internet and Technology: BitflowStock services are supported by computer-based
component systems. As with all facilities and computer systems, customers will
be exposed to risks associated with the systems
including the failure of hardware and software. The result of any system failure
may be that the Services is not performed in due and proper manner. You should
also be aware that the Internet is not
a completely reliable transmission medium and there may be delays in service
provisions. In view of fast pace and volatile industry, this Risk disclosure may
be changed, modified or updated at any time
without any prior notification.
Unique Features of Cryptocurrencies: In most jurisdictions, cryptocurrencies are
not legal tender. Most cryptocurrencies are not backed by any underlying
real-world asset and have no intrinsic value. The
price of cryptocurrencies are based on the agreement of the parties to a
transaction, which may or may not be based on the market value of the
cryptocurrency at the time of the transaction, which may
result in the potential for permanent and total loss of value of a particular
virtual currency should the market for that virtual currency disappear. The
price of cryptocurrency assets are independent
of the services offered by BitflowStock.
Legal, Tax, and Regulatory Risks: Changes in legislation and regulations can
significantly impact the value of Digital Assets (including Virtual
Assets/cryptocurrencies). They may not have legal protections,
hence, staying updated about the legal environment in your jurisdiction is
crucial. You should also note that the proceeds from the sale of
cryptocurrencies and other income may be or may become subject
to tax, levies, duties or other fees or charges imposed by the authorities in
that market, including taxation levied by withholding at source. Tax law and
practice regarding Digital Assets in certain
countries may not be clearly established. It is therefore possible that the
current interpretation of the law or understanding of practice may change, or
that the law may be changed with retrospective
effect. The taxation of cryptocurrencies and the legal status of crypto-assets
vary by jurisdiction. You should consult a tax professional to understand your
tax obligations in relation to cryptocurrency
transactions. Regulatory changes could also impact the services provided.
Jurisdictional Use and Legal Compliance: BitflowStock provides services in
accordance with applicable laws within its operating jurisdictions. It is your
responsibility to ensure that your use of cryptocurrency
services is lawful in your country of residence. You are solely responsible for
complying with any local laws, regulations, and tax obligations related to the
use of crypto-assets.
Third Party Risks: Third parties, like payment providers, banking and other
partners, may partake in providing the services offered by BitflowStock, and you
might be subject to their terms and conditions.
BitflowStock will not be liable for any losses that these third parties may
cause you.
Market Manipulation Risks: Cryptocurrencies may be subject to market
manipulation, where large holders or coordinated actions could influence the
price. Please be aware of such risks when trading.
Insufficient information and misleading information: Information regarding any
specific cryptocurrency may be missing, inaccurate, incomplete and unclear with
respect to the project and its risks. Some cryptocurrencies
are advertised to the public using marketing material and other information that
may be unclear, incomplete or even misleading. For instance, advertisements via
social media may be very short, with a
focus on the potential gains but not the high risks involved. You should also
beware of social media ‘influencers’, who have a financial incentive to market
certain cryptocurrencies and related products
and services and therefore may be biased in the communications they issue.
Transaction Fees: Cryptocurrency assets exist on blockchains and on other
similar distributed ledgers that require a fee to be paid for transactions to be
processed on-chain. These fees are paid to miners,
validators, and any other such relevant party as appropriately named. The value
of the transaction fees) paid to these third-parties fluctuates and depends on
market forces such as the level of demand
for transactions to be recorded on the blockchain at any particular time. In
addition, virtual/cryptocurrency-asset exchanges, wallet providers and other
custodians may charge high fees relative to custodians
in many other financial markets. This may impact the final value of the crypto
assets delivered to you.
Irreversibility of Transactions: Once a cryptocurrency transaction is made, it
cannot be reversed. You cannot retrieve your funds unless the recipient decides
to return them. Therefore, it is your responsibility
to ensure that you trust the recipient of your cryptocurrency. Always verify the
accuracy of the recipient’s information before completing any transaction. At
the same time, you have a statutory right
to withdraw from certain purchases of crypto-assets within 14 calendar days,
provided the assets have not been accessed or transferred, as outlined in our
Refund Section.
Public and Permanent Transaction Records: All cryptocurrency transactions are
publicly recorded on the blockchain, meaning that transaction details and
balances are accessible to anyone. While the identities
behind the transactions are not directly visible, it is possible for others to
analyze transaction patterns. To protect your privacy, we recommend using unique
addresses for each transaction.
No Central Authority: Unlike traditional fiat currencies, cryptocurrencies are
not backed by governments, banks, or any central authority. There is no
organization, such as a central bank, that can stabilize
the value of cryptocurrencies or issue more assets. This means that the value of
cryptocurrencies is subject to market demand and trust in the technology, which
can lead to unpredictable price changes
and risks.
Other Risks: In addition to the risks described above, there may be other risks
associated with cryptocurrencies, including regulatory changes, technological
failures, security breaches, and unforeseen market
conditions. These risks are not covered in detail in this disclosure but should
be considered when deciding to engage in cryptocurrency transactions.
Business Responsibility and Monitoring: If your business accepts
cryptocurrencies, you must ensure that you have adequate financial resources to
manage the risks associated with cryptocurrency transactions.
It is important to continuously monitor your cryptocurrency exposure and make
adjustments based on your business’s risk tolerance. Only use funds that you can
afford to lose.
No Investment Advice: BitflowStock does not provide investment advice and is not
authorized to do so. The decision to buy, sell, or trade cryptocurrencies is
entirely your responsibility. If you are uncertain
about your exposure or the risks associated with cryptocurrencies,
BitflowStockcan assist you by converting your cryptocurrency into a major fiat
currency, providing greater stability.
Sustainability Disclosures: Where applicable, BitflowStock will provide
information regarding the environmental impact of cryptocurrencies and ensure
that any crypto-asset-related activities comply with
sustainability guidelines as part of our commitment to transparency under MiCA.
Consumer Protection: BitflowStock complies with MiCA’s consumer protection
provisions, ensuring transparency in our offerings and that our customers are
fully informed about their rights and responsibilities
when engaging with cryptocurrencies. We are committed to providing clear,
accurate, and timely information to help you make informed decisions.
Security and Custody Risks: BitflowStock takes reasonable measures to protect
the security of cryptocurrency assets. However, there can be no absolute
guarantee that a third party can obtain unauthorized
access to your wallet.
Fraud and Scam Awareness: Be aware of fraud or scams within the cryptocurrency
space. Only use trusted platforms and never disclose your private keys or
personal information. Pay special attention to phishing
attacks, fake websites, and fraudulent schemes.
Liquidity Risks: Cryptocurrencies can have varying degrees of liquidity, meaning
some tokens may be harder to buy or sell quickly, potentially at less favorable
prices.
Acknowledgement of Risk: By using cryptocurrency services provided by
BitflowStock, you confirm that you understand and accept the risks described
above. You are aware that cryptocurrencies are a high-risk
asset class and that your investment could potentially lead to financial loss.
You also acknowledge that you are financially able to bear such risks and that
you will not invest more than you can afford
to lose.
Governing Law and Dispute Resolution: This Risk Disclosure Section and your use
of services provided by BitflowStock are governed by the laws of the Czech
Republic. Any disputes arising out of or in connection
with these services shall be subject to the exclusive jurisdiction of the courts
of that jurisdiction, unless otherwise required by applicable law.
This Section is intended to provide clear and understandable information
regarding the risks of engaging with cryptocurrencies. For further assistance,
or if you need more information on cryptocurrency exposure,
please contact us directly.
By continuing to use our services, you also agree to these terms and take on the
risks associated with using cryptocurrencies, in full compliance with the
applicable regulations
OTHER RISKS: ASSUMPTION OF RISKS Trading Tokens, and use of other Services provided by BitflowStock, involves
significant risks and potential for financial losses, including without limitation the
following:
The features, functions, characteristics, operation, use and other properties of
any Token (“Token Properties”) and the software, networks, protocols, systems,
and other technology (including, if applicable,
any blockchain) (“Underlying Technology”) used to administer, create, issue,
transfer, cancel, use or transact in any Token may be complex, technical or
difficult to understand or evaluate
Any Token and its Underlying Technology may be vulnerable to attacks on the
security, integrity or operation of the Token or its Underlying Technology
(“Attacks”), including Attacks using computing power
sufficient to overwhelm the normal operation of a blockchain or other Underlying
Technology.
Any Token, Token Properties or Underlying Technology may change or otherwise
cease to operate as expected due to a change made to the Underlying Technology,
a change made using features or functions built
into the Underlying Technology or a change resulting from an Attack. These
changes may include, without limitation, a “fork” or “rollback” of a Token or
blockchain.
Any Token may potentially be cancelled, lost or double spent, or otherwise lose
all or most of their value, due to forks, rollbacks, Attacks, changes to Token
Properties or failure of the Token to operate
as intended.
BitflowStock may suspend or cease to support the transfer, storage or trading of
any Token at any time at BitflowStock’s discretion. Other exchanges and service
providers may do the same.
BitflowStock may not support so-called metacoins, colored coins or other Tokens,
or their related side chains or other Underlying Technology that are based on a
fork, enhancement, or derivative of a different
Token or Underlying Technology (“Derivative Protocols”) even if the Derivative
Protocol is based on a Token that is supported by BitflowStock. Other exchanges
or service providers may do the same.
BitflowStock may suspend or reject your transaction requests, suspend or cease
support for Tokens, or suspend or terminate your access to the Services to
comply with applicable laws or regulations or an
order from law enforcement or other governmental authority, for other reasons as
specified in these Terms or otherwise at BitflowStock’s discretion.
You may be unable to withdraw Tokens prior to BitflowStock ceasing to support
transfer of any such Tokens, resulting in the loss of any such Tokens remaining
in your BitflowStock Account.
Any Token may decrease in value or lose all of its value due to various factors
including discovery of wrongful conduct, market manipulation, changes to Token
Properties or perceived value of Token Properties,
Attacks, suspension or cessation of support for a Token by BitflowStock or other
exchanges or service providers, and other factors outside the control of
BitflowStock.
Any Token may decrease in value or lose all of its value due to legislative or
regulatory activity, or other government action. Government regulation of Tokens
is unsettled and rapidly evolving.
Any Token may be lost if sent to the wrong address (for example, but without
limitation, if the address is improperly formatted, contains errors, or is
intended to be used for a different type of Token).
You may be prevented from sending a transaction request, or your transaction
request or email may not be received by BitflowStock or the Services, due to
hardware, software or services issues (including,
without limitation, Internet and other network connectivity issues).
Your transaction request or email to BitflowStock or the Services may be lost,
intercepted or altered during transmission.
Unauthorized third parties may access or use your BitflowStock Account and
effect transactions without your knowledge or authorization, whether by
obtaining the password to your BitflowStock Account, obtaining
control over another device or account used by you in connection with any
enhanced security measures enabled for your account, or by other methods. The
risks described in these Terms may result in loss
of Tokens, decrease in or loss of all value for Tokens, inability to access or
transfer Tokens, inability to trade Tokens, inability to receive financial
benefits available to other Token holders, and
other financial losses to you. You hereby acknowledge that these risks fall
outside the sphere which may be influenced by actions of BitflowStock.
Therefore, BitflowStock will have no responsibility
or liability for any such risks.
You represent and warrant that you have:
the necessary technical expertise and ability to review and evaluate the
security, integrity and operation of any Tokens that you decide to
acquire or trade; and (b) the knowledge, experience, understanding,
professional advice and information to make your own evaluation of the
merits and risks of any Token or trade. You accept the risk of trading
Tokens by using the Services, and are responsible
for conducting your own independent analysis of the risks specific to
the Tokens and the Services. You should not acquire or trade any Tokens
unless you have sufficient financial resources and
can afford to lose all value of the Tokens.
BitflowStock’s decision to support the transfer, storage or trading of
any particular Token through the Services does not indicate
BitflowStock’s approval or disapproval of the Token or the integrity,
security or operation of the Token or its Underlying Technology. The
risks associated with Tokens and trading Tokens apply notwithstanding
BitflowStock’s decision to support a particular Token.
BitflowStock does not provide trading advice, does not have any
fiduciary duty to you or any other user and does not make any warranty
about the suitability of any Token for trading or ownership
by you.
ASSIGNMENT You may not assign or transfer any right to use the Services or any of your rights
or obligations under these Terms without prior written consent from us, including by
operation of law or in connection
with any change of control.
BitflowStock may assign or transfer any or all of its rights or obligations
under these Terms, in whole or in part, without notice or obtaining your consent or
approval.
USE OF THE BITFLOWSTOCK PLATFORM AND BITFLOWSTOCK’S INTELLECTUAL PROPERTY
RIGHTS
In consideration of Your agreeing to abide by these Terms, We grant You a
non-transferable, non-exclusive license to use the BitflowStock Platform and/or
Services, subject to these Terms.
You shall acknowledge and agree that the performance of BitflowStock under these
Terms will provide You with access to various documents, data, information,
processes, software, and other technologies, content and materials, to which
BitflowStock and/or
one or more third parties related to BitflowStock will hold all intellectual
property rights, including:
copyrights, rights affording protection similar to copyright, rights in
databases, patents and rights in inventions, trademarks, rights in
internet domain names and website addresses and other rights
in trade names, designs, know-how, trade secrets and other rights in
Confidential Information, including under marketing legislation;
all other rights having equivalent or similar effect in any country or
jurisdiction in the world (collectively "Intellectual Property Rights").
All Intellectual Property Rights relating to BitflowStock Platform and/or
Services, including the systems, platforms, software, and documentation provided
by BitflowStock to You, are the property of BitflowStock
and/or the third party that granted BitflowStock the right to provide or supply
them. They shall remain at all times the sole and exclusive property of
BitflowStock or the relevant third party, and You
shall have no right or interest in them except for the right to access and use
them to use the BitflowStock Platform and/or Services under these Terms.
LIMITATION OF LIABILITY
You understand, acknowledge and agree that We have no control over, and are
under no obligation to take any action with respect to:
Failures, errors or delays in the processing of Virtual Assets that may
occur when using the Wallet;
The risk of failure of hardware, software and Internet connections;
The risk of introducing or detecting malicious software;
The risk that third parties may gain unauthorized access to the
information stored in Your Wallet;
Risk of unknown vulnerabilities or unforeseen changes in networks You
release Us from any liability related to any loss, damage or claim
arising from:
User errors, loss of control over the identifier, incorrectly
constructed transactions or incorrectly entered virtual currency
addresses;
Server failure or data loss;
Unauthorized access to the application;
Any unauthorized activity by a third party, including but not
limited to the use of viruses, phishing, brute force or other
means of attack.
We make no representations regarding any Third-Party Content contained
in or available through Our Services. Any other terms, conditions,
warranties or representations related to such content are
solely between You and such entities and/or individuals.
Nothing in the Terms excludes or limits the liability of the User for
fraud, death or personal injury caused by their negligence, breach of
the terms implied by operation of law or any other liability
which may not be limited or excluded by applicable law.
Users are responsible for any and all damages caused, and all liability actions
brought against BitflowStock for infringement of any third-party rights or
violation of any applicable laws.
To the maximum extent permitted by law, BitflowStock is not responsible for any
indirect or consequential damages, losses, including but not limited to, loss of
profit, loss of revenue, loss of business,
loss of opportunity, or loss of data, unless the loss suffered is caused by a
breach of the Terms by BitflowStock.
BitflowStock is not responsible for any reason why the Website might become
unavailable at any given time, nor is BitflowStock responsible for any
malfunction, breakdown, delay, or interruption of an Internet
connection.
BitflowStock is not responsible for the delay in the processing of payments
caused by the fault of any third parties, processors or operators of such
transactions.
We take no responsibility for and will not be liable for any financial loss
arising from Your use of BitflowStock Platform and/or Services, including, but
not limited to, fluctuations of Virtual Assets,
system hacks, server failure or data loss, technical faults of the Virtual Asset
system, forgotten passwords (long-term and one-time), security of Your passwords
(long-term and one-time), unauthorized
access, and/or corrupted files or data.
If You use the BitflowStock Platform and/or Services for any commercial or
business purpose, We will have no liability to You for any loss of profit, loss
of business, business interruption, or loss of business
opportunity.
We will not be liable for any loss or damage caused by a virus or other
technological attacks or harmful material that may infect Your computer
equipment, computer programs, data, or other proprietary material
related to Your use of the BitflowStock Platform.
We assume no responsibility for their content or any loss or damage that may
arise from Your use of them.
Without any limitation of other terms in these Terms, You acknowledge that
BitflowStockbears no liability for any damage, loss (including loss of profit),
delay, inconvenience, failure in performance, or
interruption of the use of BitflowStock Platform, in each case caused by or
resulting from (directly or indirectly):
any computer virus, spyware, scareware, Trojan horse, worms, or other
malware or cyber, phishing, or spoofing attack that may affect Your
computer or another device; any “hard fork”, “soft fork”,
or other change in the operating rules of an underlying Virtual Asset
network;
any suspension of BitflowStock Platform and/or Services permitted under
these Terms;
any other cause or condition beyond Our reasonable control.
We take no responsibility for and will not be liable for any non-compliance with
BitflowStock Platform’s quality or quantity requirements laid down in these
Terms or provided otherwise e. g. on Our Website,
if such non-compliance is caused by the non-performance or improper performance
of any obligations of any third parties engaged by Us for the maintenance of the
BitflowStock Platform and/or Services.
You are liable for breaking this Agreement or applicable laws. In the unlikely
event of loss, or claims, or costs, or expenses arising out of Your breach of
this Agreement, any applicable laws or regulations,
and/or Your use of BitflowStock Platform and/or Services, You agree to
compensate Us and Our affiliates and hold Us harmless. This provision will
remain in effect after Our relationship ends.
In the event You are liable for any amounts owed to Us, You agree to reimburse
Us. We may also recover amounts You owe Us through legal means, including,
without limitation, through the use of a debt collection
agency.
We do not provide any financial, investment, or legal advice in connection with
the BitflowStock Platform. We may provide information on the price, range, and
volatility of Virtual Assets and events that
have affected the price of Virtual Assets, but it should not be considered
investment or financial advice and should not be construed as such. Any decision
relating to Virtual Assets is your decision
and We will not be liable for any loss suffered in relation thereto.
The Merchant is solely responsible for the offered products and/or services
and/or works of art, their quality, and their shortcomings, and independently
resolves all disputes related to refunds, chargebacks,
and other similar issues. You agree that BitflowStockshall not be a party to any
such dispute or issue.
In the case of fraud and/or suspicious transactions, BitflowStockundertakes to
report all the necessary information, including names, addresses, and all other
requested information, to the relevant authorities
dealing with fraud and breaches of the law. The Users recognize that their
Account may be frozen at any time at the request of any competent authority
investigating an alleged fraud or any other suspected
illegal activity.
BitflowStockreserves the right, in its sole discretion, to discontinue or
terminate the Service(s) provided to You without notice, temporarily or
permanently, including, but not limited to, the following
cases:
If the Personal Information You have provided is not true, complete,
accurate or inconsistent with the information at the time of
registration and You have failed to provide reasonable proof (please
remember, according to the laws or regulations You should submit true,
up-to-date, complete and accurate data, information and documents);
If You violate the relevant laws and regulations or these Terms;
If required by any provisions of the laws and regulations, as well as
the requirements of relevant government authorities; or
For security reasons or other necessary circumstances, as determined at
Our sole discretion.
COMPLIANTS HANDLING POLICY AND PROCEDURES
Our complaint and continuity frameworks are designed to protect your rights,
your data, and your access to crypto-asset services, even in the face of
disruptions. Our goal is to ensure that any dissatisfaction with our services is
addressed promptly,
fairly, and transparently. The Section ensures that You will receive fair,
efficient, and timely handling of complaints in line with applicable EU
standards.
This Section applies to all services we provide, including but not limited to
dissatisfaction with our refund decisions. However, refund requests submitted
under our Refund Section do not automatically qualify
as formal complaints unless explicitly framed as such by the User or determined
by us during internal review.
A complaint means any statement of dissatisfaction from a client regarding one
or more of our crypto-asset services.
All personal data processing will comply with GDPR (Regulation (EU) 2016/679)
and other applicable data protection laws, guidelines, recommendations, as well
as best industry standards.
You submitting complaints in good faith will not be subject to any
discriminatory or unfair treatment as a result. All complaints will be handled
in a fair, equitable, and non-discriminatory manner, regardless
of the complainant’s status, origin, nationality, or relationship with the
company. Every complaint will be judged based on merit and the circumstances of
the case.
You may withdraw your complaint at any time, without prejudice. However, we
reserve the right to keep records of complaints and related correspondence in
our register for legal and compliance purposes.
This Section will be reviewed at least annually by our Compliance and Risk
Management departments. Updates will reflect changes in law, regulation, or
internal processes. Material changes will be published
on our website and communicated where required.
Responsibility for complaints handling lies with the Management Body. The Risk,
IT, AML/CFT Compliance and Client Support departments are jointly responsible
for executing specific operational aspects of
the complaints and continuity frameworks. Formal accountability matrices will be
maintained and regularly reviewed.
All outsourced or third-party service providers critical to complaints or
continuity processes are contractually bound to meet the same regulatory
standards. Due diligence is conducted prior to onboarding
and monitored periodically.
The following criteria automatically trigger escalation to senior
management or the Board:
a complaint involving potential systemic failure or client harm;
reputational or legal risk exposure;
repeated complaints on the same issue within 3 (three) months;
other cases, specified in the internal documentation.
You can file complaints in:
Any language that we use to market or communicate with you; or
Any official language of your home or host Member States that
are also EU languages.
You may submit any complaints through the following channels:
Email address;
Hotline: +420 775 334 286 (available during our business hours);
Postal Address: Antala Staška 1859/34, Krč, 140 00 Praha 4,
Czech Republic;
A harmonized complaint submission form will be provided to you
(but is not mandatory for you to use). Lack of use of the
template cannot be used as a reason to reject your complaint.
The
template will be available at: https://bitflowstock.com/support.
The standard template annexed to Commission Delegated Regulation
(EU) 2025/294
of 1 October 2024, supplementing Regulation (EU) 2023/1114 of
the European Parliament and of the Council may be also used.
This regulation specifies the requirements, templates, and
procedures
for handling complaints by crypto-asset service providers. The
template is accessible at:
https://eur-lex.europa.eu/eli/reg_del/2025/294/oj/eng.
You can send it also at: [email protected]
In case if you have any questions, you can contact us via our
message form, available on the Website.
While use of the complaint submission form (template) is not mandatory,
providing the requested information in the structured format
significantly improves processing time and ensures completeness;
For the purposes of timeline compliance, the complaint processing period
shall begin on the date when the complete complaint containing all
required information and documentation is received. If
the complaint is initially incomplete, the processing timeline will
start on the day the requested additional information is received in
full;
The Compliants in any case should include the following information:
Information about the Complainant:
Last name / Legal entity name;
First name;
EUID or, if not available, National Registration or ID
number;
Legal Entity Identifier (if available);
Client reference (if available);
Address (street, number, floor);
Postcode;
City;
Country;
Telephone;
Email address.
Legal Representative (if applicable) (In this case, please
attach power of attorney or official appointment proof)
Last name / Legal entity name;
First name;
Registration number / LEI (if available);
Address (street, number, floor);
Postcode;
City;
Country;
Telephone;
Email address.
Information About the Complaint:
Full reference of the crypto-asset service related to
the complaint; (including name of the crypto-asset
service provider, transaction ID, service type, etc.);
Description of the subject-matter of the complaint
(Please attach supporting documentation if available);
Date(s) of the incident or events;
Description of any damage, loss, or detriment caused (if
relevant);
Additional comments or relevant information (if any);
Place;
Date;
Documents attached (such as, power of attorney or
official appointment document; Copy of contractual or
transaction-related documents; Other supporting
documents, etc.)
The compliants handling procedure will be:
Free of charge;
Clear, understandable, and up-to-date;
Published on our website (including a standard template for
filing complaints, available in relevant languages);
We will investigate all compliants fairly and promptly. We will avoid
asking for info they already possess. We always keep complainants
updated on progress. We will respond to reasonable information
requests without delay.
Acknowledgement of receipt will be done without undue delay.
Acknowledgement will include:
Contact info of complaint handler;
Date of receipt;
Expected timeline for response;
Confirmation of complaint content (if submitted electronically).
You will receive access to:
Conditions for admissibility
How to file a complaint (including contact details, channels,
and language options)
The timeframes for complaint processing
Contact details of the responsible person or department
Description of records retention and complaint tracking systems.
Complaints must be assessed for clarity and completeness. If incomplete,
we will request missing information/document without undue delay.
Response timeframe is paused until missing information/document
is provided.
Clear and plain language must be used in our communication and
compliants handling procedures. Communication will be in the language of
the complaint (if compliant with language rules).
In complex cases requiring legal nd/or technical explanation,
BitflowStockensures responses are made in clear, non-technical language
appropriate to Your preferred language.
Upon receipt of your complaint, the following process will apply:
An internal investigation will be initiated by our support or
compliance team. You may be contacted for additional information
if necessary;
We will try to provide response within 5 (five) business days
from the date the complaint is received;
In complex cases, we may extend this period, but you will be
informed accordingly;
Our final response is formal, written reply issued by
BitflowStock that addresses all material aspects of the
complaint and either resolves it or justifies its rejection.
We accept and investigate complaints related to:
Violations of terms of service technical issues or service
outages
Issues related to Your wallet security or transactions
Any other relevant service concerns
You have the right to:
Receive a response to their complaint within the stated
timeframe;
Request escalation of the complaint to higher management
Escalate the matter to external authorities or regulators if
unsatisfied with our resolution.
Decision will be consistent with prior similar cases (unless deviation
is justified). The decision will address all points raised and will be
provided within 2 months maximum from the date of receipt.
In exceptional delays, we will explain reason and give revised timeline.
If the complaint is rejected or partially satisfied, reasons and
remedies will be explained.
All information provided in a complaint will be treated confidentially
and used solely for the purpose of investigating and resolving the
issue. We will not disclose any personal data to third parties
without the client’s explicit consent, except where required by law.
If you are not satisfied with the outcome of your complaint, you may
also submit a complaint to the Czech National Bank or other relevant
supervisory authority. If you are not satisfied with the
final decision, you may also refer the matter to an out-of-court
Alternative Dispute Resolution (ADR) body or the European Online Dispute
Resolution platform (https://ec.europa.eu/consumers/odr/
). Where applicable, BitflowStock will cooperate with relevant ADR
bodies in accordance with applicable laws.
We maintain a register of all complaints received, including details of
the issue, how it was handled, and the final outcome. Records of all
complaints and related correspondence will be retained
for a minimum of 5 (five) years in accordance with applicable legal and
regulatory requirements. This helps us identify recurring issues and
continuously improve our services. We value feedback
and view complaints as opportunities to improve.
Although we encourage clients to identify themselves when submitting
complaints, we also accept anonymous complaints. However, the ability to
investigate such complaints may be limited.
Designated complaint handlers are trained to manage and escalate issues
as required. All employees are required to report any client
dissatisfaction to the appropriate department immediately.
We dedicate adequate human and technical resources to ensure efficient,
fair, and timely management of all Your complaints.
Personnel responsible for complaints handling are designated, trained,
and equipped with the necessary knowledge, skills, and expertise. These
individuals are trained in customer service, relevant
crypto-asset services, applicable regulation, AML/CFT and fraud
prevention laws, and data protection laws.
The designated complaint handler will oversee the handling of your
complaint based on its nature, subject matter, and internal
categorization.
All complaint-handling staff/personnel have access to relevant data,
documents and information necessary to resolve complaints efficiently,
without requiring you to re-submit data, information, and/or
document, already available within our systems.
Each complaint is logged into a secure electronic register, tagged by
category and sub-category, and linked to:
Date of receipt status (in progress, resolved, escalated);
Responsible handler;
Final resolution;
Response times per stage.
We perform regular quantitative and qualitative analysis of complaints,
including:
Volume and frequency by category;
Average processing time per complaint and per category;
Time taken for acknowledgment, investigation, and final
resolution;
The findings are compiled and reported to the management body at regular
intervals. These reviews include recommendations for improving
operational processes, communication, or service quality, and
may result in:
Procedural adjustments;
Staff training updates;
System enhancements;
Risk mitigation strategies.
We use these analytics to proactively enhance our service delivery and
maintain regulatory compliance, while identifying potential gaps or
inefficiencies in our internal controls or customer interface.
FORCE MAJEURE We are not responsible for any delay, disruption or interruption
of service that results directly or indirectly from any cause or condition beyond Our
reasonable control, including but not
limited to any delay or failure due to any act of God, act of civil or military
authorities, act of terrorism, civil unrest, war, strike or other industrial dispute,
fire, interruption of telecommunications
and Internet services or network provider services, equipment and / or software failure,
other disaster or any other incident that is beyond Our reasonable control and does not
affect the validity and enforceability
of any remaining provisions.
PROHIBITED USE
You are responsible for configuring Your information technology, computer
programs, and platform in order to access the BitflowStock Platform and/or
Services.
You must not attack Our Website or BitflowStock Platform with any type of denial
of service attack.
We will report any such breach to the relevant law enforcement authorities, and
We will cooperate with those authorities by disclosing Your identity to them. In
the event of such a breach, Your right to
use Our Website, Platform and/or Services will cease immediately.
We may stop or suspend Your use of BitflowStock Platform and/or Services if We
have reasonable grounds for doing so relating to the security of BitflowStock
Platform and/or Services or the suspected, unauthorized,
or fraudulent use of BitflowStock Platform and/or Services.
We shall not be held liable for Your losses incurred as a result of blocking
Your access to the BitflowStock Platform and/or Services, and shall not pay You
any penalty.
You should use Your virus protection software. We cannot guarantee that the
BitflowStock Platform will be free from bugs or viruses.
The User undertakes not to use the Service to perform criminal activity of any
sort, including but not limited to, money laundering, illegal gambling
operations, financing terrorist organizations, malicious
hacking and so on.
You must not misuse the BitflowStock Platform by introducing viruses, trojans,
worms, logic bombs, or other materials that are malicious or technologically
harmful.
You must not attempt to gain unauthorized access to Our Website, Services,
servers, computers, and/or databases.
CHANGES TO THESE TERMS
We have the right to amend these Terms unilaterally by publishing the amended
Terms on Our Website. The amendments to the Terms shall come into force in 10
(ten) calendar days upon their publication on Our
Website.
You shall be deemed to have accepted those amendments if You do not notify Us
before the date of their entry into force that they are not accepted.
THIRD-PARTY SERVICES
You acknowledge that BitflowStock Platform may enable or assist You to access,
interact with, and/or purchase goods and services from several supported
platforms and other third parties via third-party websites
or applications (collectively, "Third-Party Services"). Such Third-Party
Services are not under the control of BitflowStock. BitflowStockdoes not review,
approve, monitor, endorse, warrant, or make any
representations with respect to Third-Party Services and is not responsible for
any Third-Party Services.
You use all Third-Party Services at your own risk and should apply a suitable
level of caution and discretion in doing so. Any use of Third-Party Services is
governed solely by the terms and conditions of
such Third-Party Services, and any contract entered into or any transaction
completed via any Third-Party Services is between You and the relevant third
party and not with BitflowStock.
You shall comply in all respects with all applicable terms of the Third-Party
Services that You access or subscribe to in connection with the BitflowStock
Platform.
If at any time any Third-Party Services cease to make their programs available
to Us on reasonable terms, we may cease to provide such features to You without
entitling You to refund, credit, or other compensation.
TERMINATION OF SERVICES
We may, in Our sole discretion and at no cost to You, with or without prior
notice, and at any time, change or discontinue, temporarily or permanently, any
part of Our Services, including authorization blocking,
if, We know or reasonably suspect that the provision of one or multiple
Services:
is fraudulent or associated with any criminal activity;
is money laundering or is involved in money laundering activities, or
violates applicable law, or
You may not provide, upon request, documentation that is reasonably
required to fulfil Our obligations under applicable money laundering
laws and regulations or otherwise to provide verification
of Your identity and/or sources of funding as required by Our Policies.
We may terminate this Agreement by giving You one month's notice.
You may terminate this Agreement by giving Us one month's notice.
We may stop or suspend Your use of the BitflowStock Platform and/or terminate
the Agreement without notice in certain circumstances, including (but not
limited to) the following cases:
you breach any provision of this Agreement, including the
representations and warranties section or documents referred to in these
Terms;
we are requested or directed to do so by any competent court of law,
government authority, public agency, or law enforcement agency;
we have reason to believe You are in breach of any applicable law or
regulation; or
we have reason to believe You are involved in any fraudulent activity,
money laundering, terrorism financing, or other criminal or illegal
activity.
We may suspend Your use of the BitflowStock Platform and/or Services for
security reasons.
We may suspend Your use of the BitflowStock Platform and/or Services if We have
reasonable concerns about suspected unauthorized or fraudulent use of the
BitflowStock Platform and/or Services.
We will give You notice of suspension where possible.
We will give You notice of any suspension or restriction and the reasons for
such suspension or restriction as soon as We can, either before the suspension
or restriction is put in place, or immediately
after, unless notifying You would be unlawful or compromise Our reasonable
security measures.
We will lift the suspension and/or the restriction as soon as practicable after
the reasons for the suspension and/or restriction have ceased to exist.
TRANSFER OF RIGHTS You agree that We may assign any of Our rights and/or transfer, subcontract or
delegate any of Our rights and obligations under these Terms. Your agreement to these
Terms is personal to You and You may not
transfer or assign it to any third party.
FULL CONSENT
This Agreement sets forth the entire understanding and agreement with respect to
the subject matter of this Agreement.
Without prejudice to the Section 17 of this Agreement, any changes to this
Agreement must be made in writing and must be signed by both Parties.
CLOSING PROVISIONS
Nobody else has any rights under this Agreement. This Agreement is between you
and Us. No other person shall have any right to enforce any of its terms.
Neither of us will need to get the agreement of any
other person to end or make any changes to this Agreement.
We may transfer this Agreement to someone else. You may not transfer, assign,
mortgage, charge, subcontract, declare a trust over, or deal in any other manner
with any or all of your rights and obligations
under this Agreement without our prior written consent. By accepting these Terms
you agree and consent that we have the right to transfer, assign, or novate this
Agreement or any right or obligation
under this Agreement at any moment.
If a court finds part of this Agreement illegal, the rest will continue in
force. Each of the paragraphs of this Agreement operates separately. If any
court or relevant authority decides that any of them
are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay enforcing this Agreement, we can still enforce it later. If we
delay in asking you to do certain things or in taking action, it will not
prevent us from taking steps against you at a later
date.
This Agreement supersedes any other previous agreements. This Agreement
supersedes and extinguishes all previous agreements between you and the Company,
whether written or oral, relating to its subject matter.
If any provision or part of this Agreement is or becomes illegal, invalid and/or
unenforceable, the rest will continue to be in legal force. Each of the
paragraphs of this Agreement operates separately.
If any court or relevant authority decides that any of them are unlawful, the
remaining paragraphs will remain in full force and effect.
You agree that the rule (doctrine) of contra preferentem (interpretation against
the draftsman) is not applicable to this Agreement.
This Agreement, and any dispute or claim arising out of or in connection with it
or its subject matter or formation (including non-contractual disputes or
claims), shall be governed by, and construed in
accordance with the laws of Czech Republic.
Each Party irrevocably agrees that the courts of Czech Republic shall have
exclusive jurisdiction to settle any dispute or claim arising out of or in
connection with this Agreement or its subject matter
or formation (including non-contractual disputes or claims).
